Refund
Refund Policy
This page explains returns, exchanges, and refunds in a store-specific format. For help with this page, contact Support@trailtumblers.shop.
Details about order problems
For purchases made through this website, our store applies the following guidance on order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate. Questions about this section may be sent to Support@trailtumblers.shop.
How we handle eligibility
For purchases made through this website, our store applies the following guidance on eligibility. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. Questions about this section may be sent to Support@trailtumblers.shop.
Information covering starting a request
This starting a request section covers orders and visits through this website. To start a return or exchange, contact us at Support@trailtumblers.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. Questions about this section may be sent to Support@trailtumblers.shop.
Our approach to exceptions
This exceptions section covers orders and visits through this website. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights. Questions about this section may be sent to Support@trailtumblers.shop.
Details about refund timing
For customers using this website, this section explains refund timing. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. Questions about this section may be sent to Support@trailtumblers.shop.
Store guidance on condition of returns
For purchases made through this website, our store applies the following guidance on condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged. Questions about this section may be sent to Support@trailtumblers.shop.
Store guidance on support
We publish this support guidance for customers using this website. After our store processes an approved refund, a bank or card issuer normally posts the credit within 5–10 business days. Customers may request cancellation before shipment; after shipment, the 30-day return process applies. Questions about this section may be sent to Support@trailtumblers.shop.
Our approach to eligibility
We publish this eligibility guidance for customers using this website. For return or exchange assistance, contact Support@trailtumblers.shop or 854-221-8888. Questions about this section may be sent to Support@trailtumblers.shop.
Merchant Information
Store name: YETI
Email: Support@trailtumblers.shop
Phone: 854-221-8888
Physical address: 2736 Mercer Dr, Conway, South Carolina, 29526, United States